Return And Refund Policy
Refund and Return Policy
Effective Date: 25-02-2025
At Shree Sagar Fashion, we aim to provide high-quality Banarasi sarees and a seamless shopping experience. If you are not fully satisfied with your purchase, please review our Refund and Return Policy below.
1. Eligibility for Returns
- Returns are accepted within 15 days of receiving the product.
- Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
- We do not accept returns on customized or discounted items unless defective or damaged.
2. Return Process
- To initiate a return, contact us at tanabanaweaves@gmail.com with your order details.
- Once your request is approved, you will receive return instructions.
- The customer is responsible for return shipping costs unless the item is defective or incorrect.
- After receiving and inspecting the item, we will notify you regarding approval or rejection.
3. Refund Policy
- Approved refunds will be processed within 7-10 business days via the original payment method.
- Shipping charges are non-refundable.
- If the refund is delayed, please check with your bank or payment provider.
4. Exchange Policy
- Exchanges are allowed for the same product in case of defects or damage.
- If the requested product is unavailable, a refund or store credit will be provided.
5. Non-Returnable Items
- Customized or personalized sarees
- Items purchased on sale or with discounts
- Sarees that have been altered or worn
6. Damaged or Incorrect Products
- If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.
- Provide clear images of the item and packaging for verification.
- We will arrange a free replacement or refund after verification.
7. Contact Us
For any return or refund-related queries, please reach out to us:
Shree Sagar Fashion
Karur Vysya Bank, D35/223, Jangambari, Laxman Pura, Varanasi, Uttar Pradesh, 221001
Email: tanabanaweaves@gmail.com
Website: https://tanabanaweaves.com/